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FAQ

Return & Exchange Policy :

    • Email us at support@coffeecovet.com for returns/exchanges.
    • We accept returns/exchanges for a different size for normal priced items.
    • Sale items are NOT exchangeable or returnable.
    • Please reach out to us by email or DM if you have questions on sizing, fit and fabrications if you are unsure.
    • Exchanges will have to be returned within 7 days upon receipt.
    • Returns are honoured within 7 working days upon receipt via issuance of an e-credit voucher.
    • E-voucher code has no validity date and is transferable. Please safe keep code as we will not have any record of the code generated.
    • The shipping and handling for returns/exchanges will be the responsibility of the sender.
    • Items sent back to us without first requesting a return will not be accepted. 
    • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping & Delivery :

  • We use DHL express or equivalent couriers for safe and reliable service.
  • We ship worldwide to 10 countries. If your country is not listed, please email us separately for shipping quotation.
  • Delivery period is between 3-7 days depending on your location.
  • NOTE: Due to the Covid-19 pandemic, please expect a delay in deliveries especially for international shipping. 
  • We will process orders between 1 - 3 business days.
  • You will receive notifications of your delivery directly to your handphone contact.
  • HQ STORE COLLECTION: We now offer store pickup for your orders. State day of pickup upon checkout. You need not enter the showroom. Your purchase will be handed to you at the front gate.

Wash Care :

  • Our garments are easy to wash and care. They are hand washable or machine washable in cold water up to 30 º C in laundry mesh bags.
  • Linen fabrics are prewashed for softness. 
  • Hang to dry and light steam ironing is all is needed.
  • For crinkled fabrics, please do not iron as you will lose the creased look and expand sizing. A light water spraying will bring back the crinkles. Just roll and twist to store.

Sizing :

  • Our silhouettes are generally loose and easy fitting with drawstring or elasticized waist.
  • As a general guideline, size US0 - 2 = S; US4 - 6 = M; US8 - 10 = L

Payment :

  • We trade in USD but if you want to know the local currency conversion, just drag down on currency symbol at the top of the home page.
  • We accept he following payment method: VISA & Master credit card and PayPal payment.
  • You are not required to have/register a PayPal account in order to make payment. Just follow the steps below:
  • 1.) When you are on the payment method screen, please click the Complete Order button
    2.) Click Create an Account button.
    3.) You should be able to enter your card info, password and date of birth to complete the payment process.

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